It was assumed that live support would be obsolete when E-commerce and online retailers entered the market. We are now witnessing a dramatic rise in the demand for live customer service at reasonable costs via e-retailers and online sites after a decade.
It is more expensive than telephone support. Shoppers who have experienced live telephone support will agree. In this reference, you can find the best live chat software from Liveline Online at a reasonable price.
FAQs and help sections have been shown to be ineffective in meeting customer needs. There is too much information to be able to find the right answer, or the information is too complex to be found by anyone. Chat support for websites is an affordable and effective way to answer customer questions and address sales issues.
It's no surprise that more e-businesses use live chat to provide customer service. Although live chat is not something that has been used for many years, customers have become quite comfortable with it. Forrester Research conducted a case study and found that live chat usage was only 19% in 2001, 30% in 2003, and a staggering 60% by online shoppers in 2007.
Live chat support for websites is a great feature. They are available 24/7 to offer personalized, live customer service. Chat is a great way to get rid of those annoying questions that could otherwise hinder sales.